Informatics and Technologies of Communication courses

About Information Technologies Support Services in Sheridan College (Ontario)

Hands-on emphasis

The Information Technologies Support Services program emphasizes hands-on IT learning via labs, simulators and projects. As a balanced offering, part of the program covers "soft skills" such as customer support, team-based work, leadership, entrepreneurship and communication.

Hands-on experience

Get direct experience in all areas of client and server hardware, software and networking, including:

• Network design and maintenance
• Operating systems and databases
• Website design
• Call tracking and customer service
• Network security
• Virtualization and cloud computing

Learning Outcomes

The successful completion of this program will enable the graduate to:

• Analyze and resolve basic information technology problems through the application of systemic approaches.
• Support the analysis, planning, design, development and implementation of computer systems and networks.
• Design, install, configure, troubleshoot and manage components of computer systems and networks.
• Apply basic knowledge of software application development.
• Apply basic knowledge of database connectivity issues and concepts.
• Apply principles of data management to ensure the integrity of information.
• Complete all work in compliance with relevant policies, practices, processes and procedures.
• Participate as an effective individual and member of a team.
• Interpret, produce, and present work-related documents and information effectively and accurately.
• Identify and implement strategies to improve job performance and promote personal and professional growth.
• Install, configure, and optimize microcomputer operating systems and network application software including Windows and Linux software.
• Install, manage, and maintain web servers; design and develop websites.
• Implement cross-platform integration among PC/LAN and mid-range computing systems.

Career Opportunities

Graduates of the IT Support Services diploma program have a highly sought-after skill set. Positions typically lead to rapid promotion within the information technology field. Students learn entrepreneurial skills that would assist those seeking to start their own IT business or consulting firm.

Here are some sample job titles for this program:

• PC Bench Technician
• Hardware Support Analyst
• Help Desk Analyst
• IT Trainer
• System Support Analyst
• Technical Support Representative
• Technical Writer
• Web Designer

Academic qualification equivalents

• Secondary School Diploma or equivalent, include one English, Grade 12 (ENG4C or ENG4U), minimum 60%

English language requirements (one of the below):

• IELTS       :    6 – Overall Band Score with no Band below 5.5
• TOEFL      :    80 (20L,W,S,R) iBT (Internet-based TOEFL) or 550 Paper-based
• PTE A       :    58 - Overall Minimum Score  (49L,W,S,R)

Sheridan College (Ontario) Highlights

Sheridan College (Ontario) The Average Tuition Fees And Other Expenses

Though the cost of attendance for a student studying at Sheridan College would vary as per standard of living and choices of an individual, however, the estimated average cost for an academic year is tabulated below:

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